Dubai Land Department (DLD) launched a new initiative titled ‘Initial Inquiry,’ which was implemented through joint cooperation between the Legal Affairs Department and the Real Estate Development Guarantee Account Department, in cooperation with the Implementation Department, Real Estate Trust Account Development Department, Case Execution Management, and the Lawyers, Experts and Translators Affairs Division at Dubai Courts.
The launch of this initiative seeks to achieve a number of goals, foremost of which is the facilitation of necessary procedures required for sending inquiry letters about a debtors’ money between Dubai Courts and DLD.
The development came after DLD’s specialists had studied the status of the letters, the steps necessary to implement them, and the time period for their completion. Based on this, it was found that the number of negative inquiries were twice as much as the positive ones, and the time taken to complete a single inquiry averaged from 5 to 15 minutes. Additionally, the steps relating to the inquiry procedures about a debtor's real estate takes a long time.
His Excellency Sultan Butti bin Mejren, Director General of DLD, said: “We launched the ‘Initial Inquiry’ initiative to keep pace with the rapid changes achieved by DLD, thanks to its reliance on the latest technologies to get rid of routine procedures across all our stakeholder operations. This initiative represents our utmost keenness to respond to stakeholders’ suggestions and to initiate effective communication with them to meet their needs efficiently and quickly.”
Bin Mejren added: “The aim of developing and presenting this initiative was to save customers’ time, effort and money in pursuit of their happiness. DLD is constantly conducting the studies necessary to overcome challenges to derive proactive solutions for them.
The time required for initial inquiries now ranges from 15 minutes to no more than several days. This has been achieved to consolidate the confidence of customers and establish a principle of transparency in all their transactions.
His Excellency Taresh Eid Mohammad Al Mansouri, Director General of Dubai Courts, stressed the importance of the role of strategic partners in implementing the mechanism of the government accelerator system for the direct electronic implementation of judgments and decisions.
This mechanism actively facilitates and speeds up procedures for implementing judgments, increasing their efficiency and reducing their implementation time, through the execution of joint initiatives between government entities that lead to an increase in the percentage of customer happiness.
His Excellency commended the efforts of Dubai Land Department as the first entity to implement the ‘Initial inquiry’ initiative, hoping that the rest of the concerned entities would follow the example of Dubai Courts in this approach to reduce time and effort on customers.