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Maktoum bin Mohammed inaugurates Smart Salem centre for medical fitness and residence visa processing in DIFC

21 Sep, 2022

- State-of-the-art centre is equipped with AI technologies and smart automation to provide customers with a seamless screening experience
- Second Smart Salem facility to open in Dubai is one of the most advanced of its kind in the world
- Facility provides medical fitness results within 30 minutes of screening

His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, and Deputy Prime Minister and Minister of Finance of the UAE, today inaugurated the Smart Salem centre at the Dubai International Financial Centre (DIFC).

Powered by Artificial Intelligence (AI), the state-of-the-art facility provides swift medical screening for residence visas, allowing customers to obtain medical fitness results within 30 minutes. The second facility of its kind to open in Dubai, the centre was established through a public-private collaboration. The first Smart Salem facility, located in City Walk, was inaugurated in 2020.

During his visit to the centre, HH Sheikh Maktoum was received by His Excellency Major General Mohamed Ahmed Al Marri, Director General of the General Directorate of Residency and Foreigners Affairs (GDRFA); His Excellency Awadh Seghayer Al Ketbi, Director-General of the Dubai Health Authority; senior representatives from Smart Salem, and other officials.

HH Sheikh Maktoum toured the facility, which has the capacity to cater to 800 customers per day. His Highness was briefed on the services of the new centre that features the first automated blood collection system of its kind in the region as well as cutting-edge technologies.  The centre is 100 percent digital and paperless.

Spread across 12,000 square feet, the facility is designed to provide an exclusive experience for customers and removes the need for queuing up for medical tests.

The one-stop-shop features seven private blood collection rooms, three X-ray rooms, an on-site laboratory, eight smart check-in kiosks, in addition to an Emirates ID biometrics office and an Amer support office. Smart Salem in DIFC is also equipped with AI and smart automation and features a hygiene robot, a robot barista and transportation robots.

Commenting on the inauguration of the new centre, HE Awadh Seghayer Al Ketbi, said: “The launch of the new Smart Salem centre showcases Dubai’s drive to implement the latest technologies across all sectors to enhance the customer experience, reduce waiting time and raise service efficiency. The facility in DIFC will provide customers with high-quality services in a comfortable and exclusive setting. Located in the heart of Dubai, the state-of-the-art facility reflects the emirate’s commitment to provide exceptional, technology-driven services that can enhance people’s happiness.”

Emirates ID biometrics and other visa application support services will soon be available on-site at the new facility, providing customers with a fast, easy and comfortable residence visa processing experience.

Both Smart Salem centres in City Walk and DIFC are open six days a week from Sunday to Friday. Customers will be able to visit the location and receive their digital visa within just 60-90 minutes. The third Smart Salem centre is expected to open in TECOM by the end of this year.


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