As part of the ongoing field tours, H.E. Ahmed Mahboob Musabih, Director General of Dubai Customs, CEO of Ports, Customs and Free Zone Corporation and the higher management team visited the Hamdan bin Mohammed Cruise Terminal at Port Rashid. During the visit, they were shown the work processes, the passenger flow, and the 24/7 facilities available to transport cruise passengers from the terminal building. Port Rashid and "Dubai Harbour" waterfront handled 3.843 million bags for 1.456 million cruise passengers on board 702 cruise trips during the 2021-2022 and 2022-2023 seasons.
The Director General of Dubai Customs emphasized the Department's commitment to enhancing the exceptional services provided to passengers through joint and continuous coordination with strategic partners. He also stressed the need to provide more services that contribute significantly to facilitating the movement of passengers, aimed at enhancing the growth witnessed in the cruise tourism sector, being one of the important economic tributaries of Dubai. He confirmed Dubai Customs' keenness to innovate proactive services that rely on the latest technologies and smart applications to improve inspection operations and speed up customs procedures. The department operates around the clock in passenger buildings, in addition to its strong and sustainable relationships with cruise liners and companies to improve services provided to cruise passengers.
Musabih confirmed that Dubai Customs has been able to keep up the momentum of growth of Dubai's cruise tourism sector by offering advanced customs services, innovative inspection methods, and smart solutions. The aim is to support Dubai's economic agenda and enhance its status as a global hub for tourism and travel. The maritime destinations in Dubai, known for their unique tourism services and diverse year-round events, serve as the connecting point between the East and the West. Dubai Customs is dedicated to offering world-class customs services to meet the needs of this booming industry.