Dubai Police’s 901 line handles over 542K Calls, Emails, and Instant Messages in the 1st Half of This Year

The Dubai Police's 901 Call Center, dedicated to non-emergency situations and customer inquiries, is committed to providing services of the highest standards. In the first half of this year, the center handled 542,686 communications, including phone calls, emails, and instant messaging conversations with customers via chat applications.

Mr. Abdullah Ibrahim, Director of the Customer Happiness Center at the General Department of Administrative Affairs, emphasized that during this period, the 901 Call Center received 393,000 phone calls from customers across Dubai, handled 96,610 emails, and managed 53,076 instant messages via chat applications.


Abdullah Ibrahim emphasized that the 901 Call Center is committed to fulfilling the Dubai Police leadership's vision of enhancing community happiness and making Dubai ‘the safest city’. He stated, “This is achieved by ensuring rapid responses to calls and leveraging modern technologies to address customer inquiries in multiple languages.”


He explained that the call center is structured into three key platforms for handling phone calls, emails, smart applications, and customer chat services. “The ‘first platform’ comprises specialized employees who manage phone calls and inquiries, focusing on resolving complaints, suggestions, and requests”, he added.

Additionally, he pointed out that the "second platform" is dedicated to handling "transaction-related phone calls only," ensuring efficient receipt and response to public transactions through various smart channels of the Dubai Police. “Meanwhile, the 'third platform' is designated for employees with strong writing skills, who respond to customer requests via email, social media, and chat services, as well as manage inquiries related to services offered through the Dubai Police smart app, Police Eye app, crime reporting services, and other smart services,” Abdullah Ibrahim continued.